Aistė Gedvilaitė

Guest Relations and Events Coordinator

Experienced in guest relations and event coordination within a global hotel chain, focused on creating smooth, high-quality experiences.

Contact Me View CV

About Me

Focused on thoughtful hospitality, smooth events, and excellent guest care.

I handle conferences from start to finish, from initial inquiries and planning to welcoming guests and supporting them throughout their stay. I am known for strong attention to detail, quality standards, and making every guest feel well taken care of.

CV

Experience & Education

Nov 2023 - Present

Guest Relations and Events Coordinator

Comfort Hotel LT - Rock 'n' Roll Vilnius

  • Coordinating conferences and events from inquiry to guest arrival and on-site support, ensuring quality standards, smooth communication, and memorable guest experiences.
  • Managing guest feedback across online platforms and addressing concerns promptly both in-person and remotely.
  • Overseeing VIP guest services, including personalized welcomes and tailored experiences.
  • Leading complaint resolution processes, ensuring swift and effective issue management on-site and off-site.
  • Organizing and executing special occasion arrangements for guests, including wedding anniversaries, honeymoons, and birthdays.
  • Serving as Brand Ambassador for the hotel chain in Lithuania, representing the brand in all guest interactions.
May 2021 - Nov 2023

Receptionist

Comfort Hotel LT - Rock 'n' Roll Vilnius

  • Performing all check-in and check-out tasks.
  • Providing information by email, telephone, and direct communication with guests.
  • Handling and resolving guest complaints.
  • Invoicing and billing guests for their stay and services used.
  • Deputing for the Front Office Manager.
  • Establishing office services partnerships, maintaining service contracts, and communicating daily with different facility vendors.
  • Managing orders and reservations using Opera PMS.
Aug 2018 - May 2021

Receptionist

Artis Centrum Hotels

  • Managing orders and reservations using Fidelio Suite PMS.
  • Performing all check-in and check-out tasks.
  • Providing information by email, telephone, and direct communication with guests.
  • Handling and resolving guest complaints.
  • Invoicing and billing guests for their stay and services used.
Nov 2017 - Jun 2018

Lead Barista

Caffeine

  • Leading shifts when assigned by the line manager.
  • Opening the unit, preparing the shift, and closing the unit.
  • Monitoring and delivering high standards of customer service.
  • Accepting deliveries.
Education

Bachelor's Degree, Tourism and Recreation

Tourism and Recreation

Academic background focused on tourism, hospitality, recreation, and guest experience.

Volunteer

International Snowball Inc. & ESN SMK

Guide / Social Erasmus Coordinator

Volunteered as a guide with International Snowball Inc. and as Social Erasmus Coordinator with ESN SMK.

Strengths

Skills

Technical

Microsoft Office Suite, Excel, Word, PowerPoint, Opera PMS, Fidelio Suite 8

Languages

Lithuanian - native, English - fluent, Russian - intermediate, Spanish - intermediate

Professional

Guest relations, quality assurance, brand compliance, event planning, multitasking, prioritization, time management, organization, communication, problem solving, attention to detail, adaptability

Selected Projects

01

Nordic Swan Ecolabel Certification

Supported sustainability certification work for Comfort Hotel LT - Rock 'n' Roll Vilnius.

02

Conference Coordination

Coordinates events from first inquiry and planning to welcoming guests and supporting them during their stay.

03

Guest Experience

Focuses on consistent service quality, clear communication, and thoughtful attention to guest needs.

Contact

Let’s work together.

Email me at aiste.gedvilaite96@gmail.com